Delivery & Return Policy

At House of Batte, we take great care in packing and delivering your sarees. We want you to receive your order safely and have a smooth shopping experience.

Delivery

Orders are carefully packed and dispatched after successful payment confirmation. Delivery timelines may vary depending on the destination and courier service.

• Orders are generally processed within 1–3 business days.
• After dispatch, delivery within India usually takes approximately 3–7 business days.
• Remote locations may require additional delivery time.
• Tracking details will be shared once the order has been dispatched, whenever available.

Return Eligibility

We accept returns only for products that meet our return conditions. If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Conditions for Return

To be eligible for a return, the product should meet the following conditions:

• The product must be unused and unworn.
• The saree should be in its original condition and packaging.
• All original tags, labels, accessories, and packaging should be retained.
• The product should not have stains, damage, alterations, perfume, or washing marks.
• Return requests must be raised within the specified return period.

Non-Returnable Items

Certain products may not be eligible for return due to hygiene, customization, or product-specific conditions.

• Products that have been used, worn, washed, altered, or damaged by the customer.
• Customized or specially prepared products, where applicable.
• Products returned without their original packaging or tags.
• Products returned after the applicable return period.

Damaged or Incorrect Product

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible with your order details and clear images or videos of the product.

After reviewing the issue, we will provide the appropriate resolution in accordance with our return and replacement policy.

Return Shipping

Return shipping arrangements and charges may vary depending on the reason for the return. If the return is due to a confirmed damaged, defective, or incorrect product, the applicable return shipping arrangements will be communicated by our team.

Refunds

Once the returned product is received and inspected, we will notify you regarding the approval or rejection of your refund, where applicable.

Approved refunds will be processed through the applicable payment method. The time taken for the refund to reflect in your account may depend on your bank or payment service provider.

Exchange

Exchanges may be offered subject to product availability and eligibility. Please contact our support team with your order details to check whether your order qualifies for an exchange.

How to Request a Return

1. Contact our customer support team with your order number.
2. Explain the reason for the return.
3. Share clear photographs or videos of the product when requested.
4. Wait for return approval and further instructions from our team.
5. Pack the product securely with all original tags and packaging before returning it.

Important Notice

Return and refund requests are subject to product inspection and the applicable conditions mentioned in this policy. We reserve the right to decline a return that does not meet the stated requirements.